PRIVACY POLICY

Last updated: September 2026

1. Overview

Travellers Travel CO PTY LTD is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information.

2. What We Collect

We may collect the following personal information:

  • Name, address, phone number, and email address

  • Passport and visa details

  • Payment and billing information

  • Travel preferences and travel history

  • Emergency contact information

3. How We Collect It

We may collect personal information through:

  • Our website, online forms, or booking forms

  • Telephone calls, emails, and other communications with you

  • Travel enquiries and bookings

  • Third-party providers where required to facilitate bookings or travel arrangements

4. Why We Collect It

We collect personal information for purposes including:

  • Processing and managing travel bookings and related services

  • Communicating with you regarding your itinerary, bookings, or travel arrangements

  • Providing customer support and assistance

  • Complying with legal, regulatory, and accreditation requirements

  • Improving our products, services, and customer experience

5. Disclosure of Information

We may disclose your personal information to:

  • Airlines, hotels, tour operators, and other travel suppliers

  • Payment processors and financial service providers

  • Government, border control, immigration, customs, or regulatory authorities where required

  • Service providers who assist us in operating our business and delivering our services

We do not sell personal information to third parties.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We store personal information using appropriate security measures and restrict access to authorised personnel who require access to perform their duties.

7. Access and Correction

You have the right to request access to, and correction of, your personal information by contacting us using the details provided in this Privacy Policy.

We will respond to requests in accordance with applicable privacy laws and regulatory requirements.

8. Privacy Complaints

If you have a privacy-related complaint or believe your privacy has been breached, please contact us using the details below:

Email:
Phone:

Postal Address:

We will review your complaint and aim to respond within a reasonable timeframe. We will handle privacy complaints in accordance with applicable privacy laws and our internal complaint handling procedures.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Overseas Disclosure of Personal Information

In order to facilitate travel bookings and related services, we may disclose personal information to overseas airlines, hotels, tour operators, ground transport providers, global distribution systems, and other travel suppliers located outside Australia.

The countries in which these recipients are located will vary depending on your travel arrangements and destination. By requesting travel services through Rahal Travel Pty Ltd, you acknowledge that your personal information may be disclosed to overseas recipients where reasonably necessary to facilitate your booking and travel arrangements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in applicable laws, industry standards, accreditation requirements, or our business practices.

The most current version of this Privacy Policy will be published on our website and will apply from its published effective date.